• Teleperformance
  • $24,860.00 -36,810.00/year*
  • Shreveport, LA
  • Customer Service/Call Center
  • Full-Time
  • 7850 Buncombe Rd

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Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Responsible for all customer inquiries and questions including billing issues

Provide excellent customer service at all times

Follow up to customer inquiries by taking specific action in a timely manner

Troubleshoot equipment and system problems in a timely manner while ensuring excellent customer service

Provide technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues.

First call resolution

Enters data from customers into various software programs

Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Participates in additional training courses when needed

Performs other related duties and assignments as required and as assigned by supervisor or manager

Exercise retention efforts when appropriate

What we're Looking for

Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system and hardware
Logical problem solving skills and ability to multi-task
Proven oral & written communication skills consistent with North American Business standards
Must have availability to work various shifts influenced by current business needs
Ability to understand and empathize with customer's issues.
Compassionate customer service mindset
Ability to interact with various types of customers

Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug testing
Possess a high level of Professionalism
Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

What We Prefer

6 months Call Center experience
1 year Customer service experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
To Apply, please email [Click Here to Email Your Resum ].
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Associated topics: answer, call, customer order, customer service, help desk, service representative, support specialist, telephone, telephone activation specialist, trouble resolution

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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